Shipping and Returns

Shipping Information

To cut down on waste, prints are individually printed just for you. Please contact us for customization or personalization options.

Printing and processing can take up to 3 business days and shipping can take up to 7 business days.

All orders are shipped in protective packaging and come with tracking information to ensure damage-free transport.

If your order arrives in anything less than perfect condition, please let us know right away and we will refund or replace the damaged piece.

Shipping Costs

All our orders come with free global shipping. 

Return Policy

We accept returns up to 14 days after the delivery date shown on the tracking information. 

All items must be returned in their original condition without damage or alteration. If the item arrives damaged, we may not be able to issue the refund. Please take extra care when repackaging the item for shipment. 

To start a return, please contact us at hello@vintaprints.com or on the contact page with your receipt or proof of purchase. If your return is accepted, we will let you know where to send the package. We do not provide free return labels. It is your responsibility to pay for return shipping. 

Items sent back to us without first requesting a return will not be accepted. 

Please feel free to contact us for any return questions. 

Refunds

We will notify you once we’ve received and inspected your return. If the return is accepted, we will issue the refund to your original payment method. This may take up to 14 days to be processed. Please also be aware that banks and credit card companies may also take time to process the credit. 

Damages and Issues 

Please thoroughly inspect your order upon arrival and contact us immediately is the item is damaged, defective, or you have received the wrong item. Please include relevant photos so we can assess the issue and make it right.

Non-returnable Items

Due to their custom nature, personalized prints cannot be returned. Please thoroughly inspect digital proofs of custom and personalized prints before confirming the order. 

Exchanges

To keep things simple, exchanges will first be handled as a return and then we will proceed with a separate order for the new item.